Reference

Our Terms, Your Rights at latarysanbad

latarysanbad operates under a clear legal structure that sets out what you can expect from us and what we ask of you when you use this platform.

Transparent Account ConditionsIndia-Applicable PolicyData Handled With CareClear Dispute ProcessPolicy Updated Regularly
latarysanbad Our Terms, Your Rights at latarysanbad
LEGAL CONTACT PATHS

Reach Us About Policy and Legal Queries

If you have a question about our terms, need to raise a formal concern, or want to understand how a specific policy applies to your account…

Email Support Send your legal or policy query to our dedicated address and we will respond…
Live Chat Connect with our support team directly through the chat window on any page.
Formal Written Notice For disputes requiring a formal record, submit your notice through the account portal under…
HOW WE HANDLE POLICY

Data, Security, and Account Practices We Follow

We treat the data associated with your account as a responsibility, not a resource.

Data Storage and Retention

We retain account data, transaction records — including UPI and Paytm history — and session logs for as long as required by applicable law and no longer. You may request a summary of what we hold at any time through the account portal.

Cookie Policy

We use functional and analytical cookies to keep your session active and understand how pages are used. You can manage cookie preferences from the settings menu; disabling non-essential cookies does not affect your ability to log in or transact.

Account Security Measures

Two-factor authentication is available on every account and we recommend enabling it during setup. Passwords are stored using one-way encryption; our team will never ask for your password via chat, email, or phone.

Who Can Access Your Data

Your data is accessible only to staff whose role requires it and to payment processors — such as the UPI and PhonePe rails — needed to complete your transactions. We do not sell personal data to third-party advertisers.

Requesting Changes to Your Records

To correct, update, or delete personal information we hold, submit a request through the Legal section of your account dashboard. We aim to action verified requests within seven business days and confirm completion in writing.

Who to Contact for Escalations

If a standard support response does not resolve your legal concern, you may escalate directly to our compliance team via the formal written notice path. We treat escalations as priority cases and respond within two business days.

Your Legal Questions, Addressed Directly

These questions cover the areas we hear about most when it comes to our terms, your rights, and how we handle your account and data. If your question is not here, reach out through live chat or email and we will respond with a clear written answer.

These terms apply to anyone who opens an account on latarysanbad. Access is subject to local law and is available only where local law permits. If you access the platform, you are confirming that doing so is lawful in your location.

Log into your account, navigate to the Legal section in your dashboard, and submit a data request. We will compile a summary of stored records — including transaction data from UPI, Paytm, and PhonePe — and deliver it within seven business days.

When you close your account, we retain records only as long as required by applicable law. After that period, personal identifiers are deleted or anonymised. You may request confirmation of deletion once the retention period has passed.

Yes. Raise a dispute through the Legal section of your dashboard or via our email support path. Include your account reference and the transaction date. We log every dispute with a timestamp and aim to resolve within five business days.

We post an updated effective date at the top of this page whenever terms change and send a notification to your registered email. Continuing to use the platform after the effective date means you accept the revised terms.

We share data only with payment processors needed to complete your transactions — such as UPI and PhonePe rails — and with regulatory bodies where the law requires it. We do not sell or rent your personal data to advertisers or marketing firms.

Change your password immediately using the account security page and enable two-factor authentication if it is not already active. Then contact our support team via live chat or email so we can review session logs and take protective action.